Client Services Operations Co-ordinator – Permanent Full-Time

The Organization
Spinal Cord Injury Ontario (SCIO) is an expert in the field of spinal cord injury (SCI) community services.
Founded in 1945, SCI Ontario’s mission is to “deliver and champion excellence in service, support,
and advocacy for people with spinal cord injuries”. Our Vision: People with spinal cord injuries living the life they choose in a fully inclusive Ontario. We believe in the power of choice, for all, and we want to change the way the world sees people with disabilities. Our founders envisioned a better, healthier, more inclusive life for people with spinal cord injury and set out to make it so. We are honoured to carry forth that tradition every day in Ontario, as we work for and with people with SCI to live the life they choose.

Job Summary
As part of the Client Services team, we are currently seeking a Client Services Operations Co-ordinator. This position will provide efficient, professional, and confidential direct administrative and operational supports to the Client Services divisions including Regional Services, Peer Support and Employment Services programs.
In collaboration with the Client Services Management team, the position will also lead strategic projects, liaise with Marketing and Communications, support the development, implementation, co-ordination, and evaluation of decisional support functions for cross functional initiatives and Client Services.

This position is currently a hybrid model as our team is based at our provincial head office (Bayview/Eglinton); based on a 35-hour work week onsite a minimum of 3 days per week.

Reporting to the Director, Client Services you will be responsible for, but not limited to the following:
• Oversee department administrative procedures; evaluates, recommends, and implements improvements in workflow, procedures, and use of office equipment and software.
• Develop, revise, and implement administrative policy and procedures in conjunction with the Client Services Management team.
• Serve as a resource to the Client Services Management team, as required, for research, compiling information and statistics, interpretation of information, and/or reporting.
• Apply SCIO’s quality assurance and program evaluation and quality improvement measures to assess outcomes and program efficiencies, with support from Client Services Managers.
• Establish and maintain effective liaison and rapport with the greater community service sector, specifically with representatives of healthcare and other community service sector agencies, Ontario Health and the greater disability community.
• Oversee the execution of program/project components working with internal & external stakeholders to ensure effective & seamless delivery.
• Provide support for the investigation, analysis and documentation of Regional Services, Peer Support and Employment Services risks.
• Provide input to organizational strategy by analyzing current operations and challenges, researching best practices, and understanding Ontario’s healthcare and community services industry trends.
• Support the execution of strategic initiatives; includes tracking metrics and milestones through data analysis and program evaluation.
• Support the management and coordination of Client Services marketing and fundraising efforts including developing marketing collaterals and promoting Client Services and fundraising events.

Qualifications and Education
• Bachelor’s degree in Business, Health Administration, Human Services, or related discipline
• Minimum 5 years’ experience in a similar role (operations, business, strategy, projects, executive admin, etc.)
• Previous supervisory or team lead experience, an asset
• End-to end-Project management experience.
• Data/business analysis, program evaluation, performance improvement experience
• Experience in healthcare or community support sector
• Exceptional communications and problem-solving skills.
• Willingness to travel as needed.
• Bilingual (English/French), an asset

SCIO is committed to equity diversity, and inclusion in our recruitment processes. We strive to create a workplace that reflects the communities we serve, and everyone feels empowered to bring their full, authentic selves to work with a sense of belonging. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Indigenous peoples, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions.

Reasonable and appropriate accommodation will be provided during the recruitment process upon request and addressed confidentially. We thank all applicants; however, only those under consideration will be contacted. Proof of full COVID-19 vaccination status is required as a precondition of employment. Upon request, this position will require a Police Record Check and credentials verification.

Your positive relationship-building skills, coupled with a solid record of dependability, commitment and
passion to make a difference make you the ideal candidate for this position. If you would like to make a
meaningful contribution to your community, please forward your resume and cover letter outlining your
interest as related to the job posting, as well as salary expectations in confidence by February 28, 2023,
Human Resources, SCI Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax: 416-645-3265, E-mail:
[email protected]