COVID-19 Updates & Resources

Client, Visitor & Donor Information

Our offices across Ontario are closed. This includes our Toronto office, Resource Centre and Employment Resource Centre at Lyndhurst Centre. Signage will direct you to SCIO support. Call or email your SCIO contact to arrange for an alternative way to meet.

Watch for direct information from SCIO regarding client services. If you are an SCIO client and have questions or concerns, email or call your SCIO contact. If you aren’t sure who to contact, email us [email protected] or call 1-877-422-1112.

If you are not yet a client, and are looking for service and support from SCIO and have a spinal cord injury, connect with us by phone or email at [email protected]

If you would like to make a financial donation, please use our online donation form, rather than drop off a cheque. We appreciate your support and your patience!

Our equipment donation program has changed – we are always in need of functional equipment for people with SCI and other physical disabilities – however, we cannot accept donations of equipment in person. We coordinate exchange of equipment that meets our clients needs. We invite you to contact [email protected] to let us know about your items so that we can determine next steps. Due to the changes made to this donation program we are unable to provide a tax receipt as per the policies of the Canadian Revenue Agency, however with your donation, we are ensuring that the equipment needs of our clients are being met. .

SCIO staff will communicate with our clients, partners and other community members on ways to keep communications flowing and ensure support continues. It’s important to stay in touch with other people, even if you’re social distancing.


  • CAMHMental Health and the COVID-19 Pandemic 
  • Wellness Together Canada – Free mental health and substance use support
  • 7 Cups Access to free emotional support
  • Mindfulness and Meditation for Beginners  –a step-by step guide
  • AbilitiCBT program
    AbilitiCBT is an internet-based cognitive behavioral therapy (iCBT) program that you can access from any device, any time. Our AbilitiCBT offering includes a special program to help you address anxiety symptoms related to the uniquely challenging aspects of pandemics: uncertainty, isolation, caring for family and community members, information overload and stress management.
  • CMHA Bounceback
    Free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.
  • Connex Ontario
    Information regarding mental health, addiction and gambling treatment resources by region – 1-866-531-2600
  • Big White Wall Ontario
    An online mental health and well-being service offering self-help programs, creative outlets and a community that cares.
  • Mind Beacon
    Mind Beacon is a therapist guided program now offering free mental health support for Ontario residents dealing with stress, anxiety, depression and more.
  • Catholic Family Services of Toronto
    416 921‐1163, 416 222‐0048
    Professional counselling staff offering individual, couple, family and group counselling
  • Green Space
    A service that provides access to mental health therapists. Clients are matched with therapists for free. Therapists charge clients regular prices for services.
  • The Society of Saint Vincent de Paul
    Provides services to persons in need through Home Visitation and Special Works programs

Crisis Lines

  • Crisis Text Line is a free, 24/7 support for young people in crisis. Text 686868 from anywhere in Canada to text with a trained Crisis Counsellor.
  • ONTX Ontario Online and Text Crisis Services is a chat and texting service available from 2pm-2am in Ontario. Text 258258
  • ONTX Distress Centres in Ontario by location, also includes a French-speaking service
  • 211 Information and referral for the community, government, social and health services, including mental health resources across Ontario. Call: 2-1-1, Toll-free: 1-877-330-3213
  • Mental Health Helpline listed on CMHA:  1-866-531-2600
  • Hope for Wellness Helpline
    Indigenous peoples can call 1-855-242-3310 for immediate mental health counselling and crisis intervention across Canada (available in some Indigenous languages). Live web chat is also available
  • Talk 4 Healing
    Indigenous women can get help, support and resources seven days a week, 24 hours a day, with services in 14 languages by calling or texting 1-855-554-4325. Live web chat is also available.

Check out our VIP4SCI page for a compilation of primary care options for Ontarians.


  • COVID-19 Disability Survey
    The COVID-19 Disability Survey is a special initiative to record the experiences, concerns and needs of people with disabilities during the COVID-19 outbreak and recovery period. The survey’s findings will provide important information to help communities ensure that COVID-19 response strategies meet the needs of people of all abilities.


SCIO’s Covid-19 Action Plan

SCIO is taking every step necessary to ensure the safety and well-being of our clients, staff, volunteers and the wider community regarding risks associated with COVID-19.  Thus far:

  • We have shared with staff our stringent health and safety policies with the expectation of extra diligence in upholding them.
  • We have made the decision to cancel or postpone all SCIO meetings and events involving staff and community until further notice.
  • We have completed audits, implemented practices and provided resources to ensure staff can work safely and effectively from home.
  • We have implemented a non-urgent travel ban for staff within Ontario, Canada and internationally, and instituted a screening process for potential risk of contact.
  • We have made the decision to close our offices and prepared alternative methods for staff and clients to communicate while upholding high service standards and avoiding health risks, including increasing access to online meeting applications, such as Zoom Healthcare and Microsoft Teams and moving all Peer Connections and Family Connection to an online format.
  • We are carefully reviewing expert recommendations and have met with a national SCI network, medical professionals, scientists and researchers to confirm consistent information and ensure our decisions and communications protect our community in the course of our work.
  • We have prepared specific communications for our community, featuring regularly updated information from Canadian and Ontario Public Health offices related to COVID-19.
? Ask Us
Not sure how we can help? Looking for answers? Connect with InfoLine:
Call 416-422-5644, ext. 213