Manager, Employment Services
Manager, Employment Services (Full-time)
Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded
in 1945 SCI Ontario’s mission is to “provide peer experiences, education, advocacy, and ongoing services
for those impacted by spinal cord injuries.” Our Vision: Individuals impacted by spinal cord injuries thriving.
SCIO employment services are backed by decades of experience supporting individuals living with a
spinal cord injury. This legacy has positioned the SCIO employment services team as leaders, serving and
empowering individuals with all types of disabilities – from physical to mental and short-term to long-term.
We also partner with employers in the GTA to help them fill their hiring needs and understand the allaround
benefits of an inclusive and barrier-free workplace.
The Manager, Employment Services will provide, management, mentorship and direction to the
Employment Services team for the purpose of facilitating client needs towards their goal of obtaining and
maintaining competitive employment. The position will provide leadership, vision, program design, and
employment services expertise for the service delivery of SCIO’s Accessible Employment Services
This position is based out of our provincial office located at Sutherland Drive and Eglinton Avenue in
Toronto. This position observes a schedule comprised of on-site work and community functions.
Reporting to the Director, Client Services you will:
• Provide leadership for the Employment Service Program, and its various components as it relates
to cross organizational collaboration and activities.
• Engage proactively in formulating and executing innovative client service strategies and processes,
responding to changing client needs and industry trends. Strive to achieve exceptional service
quality and high client satisfaction ratings.
• Lead the transition of SCIO’s current employment services programs to the Service System
Manager (SSM) model effectively, overseeing key aspects such as proposal preparation, business
planning, partnership building, and contract administration. Ensure a seamless and efficient
process that aligns with organizational goals, optimizing service delivery throughout the transition.
• Manage daily activities of department staff including recruitment, orientation, coaching/ mentoring,
service delivery, performance management, and professional development needs.
• Develop and implement program department plans in line with the organizational strategic plan and
to meet government contractual requirements.
• Manage the operating budget for the program and prepare statistical reports for management and
funders as required.
• Develop and maintain external relationships with community partners, and other stakeholders to
enhance service delivery and program outcomes.
• Prepare funding proposals to maintain and/or expand the program and act as a department liaison
• Provide on-going program evaluation to ensure service delivery standards are met or exceeded
and support continuous quality improvement for the program.
• Knowledge and applied understanding of employment services field as it relates to people with disabilities (experience in SCI an asset).
• A minimum of 5 years related experience, with 3 years in a management capacity.
• Post-secondary education in Vocational Rehabilitation/Career Counselling, Psychology, or a related discipline. RRP (Regional Rehabilitation Professionals) or CCDP (Certified Career Development Practitioner) designation preferred.
• Direct experience in managing the Service System Manager (SSM) transition an asset.
• Experience administering budgets and financial reporting is essential.
• Demonstrated computer proficiency working in an MS Office environment.
• In-depth knowledge of the EOIS-CaMS system and ability to learn new systems and databases.
• Proven ability to implement and meet performance management standards, create procedures and processes for business model improvements and meet outcomes and expectations of funded program agreements.
• Strong knowledge of community/ business services, local networks, local labour market trends, and programs /services that relate to the employment needs of individuals with disabilities and employers in the GTA and Toronto
• Exceptional organizational, planning and time management skills, and ability to handle multiple priorities.
• Commitment to fostering equity, diversity and inclusion internally and within the community.
• Demonstrated ability to multi-task with proven staff management skills.
• Commitment to excellence in innovation and to working within a team environment and resolving client concerns.
• Experience managing programs in an outcome-based funding model (experience with Employment Ontario and/or ODSP- Employment Supports an asset)
• Excellent interpersonal and team building skills with a collaborative approach.
• Proven track record of building and maintaining effective partnerships in the community.
Spinal Cord Injury Ontario is an equal opportunity employer dedicated to achieving accessibility in employment for persons with disabilities, while ensuring inclusive, barrier-free selection processes and work environments.
SCIO is committed to equity diversity, and inclusion in our recruitment processes. We strive to create a workplace that reflects the communities we serve, and that everyone feels empowered to bring their full, authentic selves to work with a sense of belonging. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to Indigenous peoples, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions.
Proof of full COVID-19 vaccination status is required as a pre-condition of employment. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code for not being fully vaccinated against COVID-19 may be requested to provide documentation for accommodation consideration. Upon request, this position will require a Police Record Check and credentials verification. Reasonable and appropriate accommodation will be provided upon request and addressed confidentially during the recruitment process. We thank all applicants; however, only those under consideration will be contacted.
Your positive relationship-building skills, coupled with a solid record of dependability, commitment and passion to make a difference make you the ideal candidate for this position. If you would like to make a meaningful contribution to your community, please forward your resume and cover letter outlining your interest as related to the job posting, as well as salary expectations in confidence by February 8, 2024 to: Human Resources, SCI Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax: 416-645-3265,e-mail:[email protected]