Peer Program Manager

Peer Program Manager (Full-time)

The Organization
Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded in 1945, SCI Ontario’s mission is to “deliver and champion excellence in service, support, and advocacy for people with spinal cord injuries”. Our Vision: People with spinal cord injuries living the life they choose in a fully inclusive Ontario.

Job Summary
Reporting to the Director, Client Services, the Peer Program Manager is responsible for providing operational leadership, management, mentorship, direction and support to the Peer Program Coordinators across the province. The Peer Program Manager is responsible for developing the Family Peer program in consultation with the family member advisory group and the Director, Client Services. The Peer Program Manager provides peer leadership, mentoring, operational development, monitoring and delivering services to assist persons with spinal cord injuries and their family members through the continuum of care.
This position is based out of the provincial office with the opportunity to work a hybrid model ie: three days in office.

Reporting to the Director, Client Services, you will:
• Provides vision and leadership in service delivery, development and evaluation to facilitate the growth of Peer and Family Services for people with living with spinal cord injuries.
• Leads and inspires direct reports by proactively supporting client services staff’s activities and challenges, providing effective and timely communication, providing sounding board and problem-solving strategy and by role modeling effective, supportive leadership.
• Provides for quality assurance and program services evaluation under the direction of the Director, Client Services.
• Assists in the development and implementation of policies and procedures that support the effective delivery of Peer and Family Services.
• Prepares and updates the Peer budgets and is responsible for developing program plans and monitoring progress throughout the year.
• In collaboration with the Director, Client Services and his/her colleagues, assists in the development of long-term vision, goals and strategies related to Peer and Family Services.
• Responsible for analyzing monthly service data, makes recommendations for improvement, and utilizes the data to make effective service recommendations.
• Builds and supports effective relationships with rehabilitation and community service providers.
• Coordinate and oversee the progress of research partnerships, providing ongoing support to ensure timely and successful completion of projects and deliverables.

Qualifications:
• Post-secondary education in counselling, psychology, social work or a related discipline or a combination of education and lived experience.
• Training and/or relevant experience in peer support, disability issues, volunteer program development and program management.
• Bilingualism (English/French) is an asset.
• Undergraduate degree in rehabilitation, social work, psychology or related discipline, an asset.
• Ability to develop effective working partnerships with various community groups and service and health care providers.
• Excellent interpersonal skills, with a focus on building and maintaining connections and relationships using a collaborative approach.
• Demonstrated planning/organization and time management skills.
• Strong written and verbal communication skills; ability to facilitate presentations and workshops.
• Demonstrated computer proficiency working in an MS Office environment.
• Ability to travel within the region, with occasional provincial travel.
• Ability to work occasional evenings/weekends, as needed.

Given the essence of Spinal Cord Injury Ontario, lived spinal cord injury experience will always be considered an important criterion among the criteria that are part of any given search. Spinal Cord Injury Ontario is an equal opportunity employer dedicated to achieving accessibility in employment for persons with disabilities, while ensuring inclusive, barrier-free selection processes and work environments.

SCIO is committed to equity diversity, and inclusion in our recruitment processes. We strive to create a workplace that reflect the communities we serve, and everyone feels empowered to bring their full, authentic selves to work with a sense of belonging. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Indigenous peoples, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions.

Reasonable and appropriate accommodation will be provided during the recruitment process upon request and addressed confidentially. We thank all applicants; however, only those under consideration will be contacted. Proof of full COVID-19 vaccination status is required as a pre-condition of employment. Upon request, this position will require a Police Record Check and credentials verification.

Your positive relationship-building skills, coupled with a solid record of dependability, commitment and passion to make a difference make you the ideal candidate for this position. If you would like to make a meaningful contribution to your community, please forward your resume and cover letter outlining your interest as related to the job posting, as well as salary expectations in confidence to: Human Resources, by July 10 2023. SCI Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax: 416-645-3265, E-mail: [email protected]