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Spinal Cord Injury Ontario

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Provincial Intake Coordinator

Provincial Intake Coordinator (Permanent Full-time, 35 hours/week)

The Organization
Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services.
Founded in 1945, SCI Ontario’s mission is to “provide peer experiences, education, advocacy, and
ongoing services for those impacted by spinal cord injuries.”. Our Vision: Individuals impacted by spinal
cord injuries thriving.

The Opportunity
As part of a dynamic Client Services team, the Provincial Intake Coordinator supports the referral
process for the provincial client services team of Peer Program Coordinators and Service Navigation
Coordinators. They will be the initial point of contact for clients and referral sources. This position is
based out of our provincial office located at the Lyndhurst Centre in Toronto, however, currently this
position allows the temporary flexibility to hybrid mode (a combination of remote and telework with 3
days/week in the office).

Reporting to the Manager, Service Navigation and Intake, you will:
▪ Coordinate all aspects of the client referral and intake process provincially
▪ Determine eligibility for SCI Ontario client services
▪ Assess goals and interest in SCI Ontario services
▪ Input referrals in the case management system and assign to regional coordinators’ caseloads
▪ Oversee regional waitlists
▪ Respond to referral inquiries
▪ Update referral forms (online and physical) as needed
▪ Respond to client/patient or family requests and concerns
▪ Work with other internal departments as needed regarding reporting, service delivery,
marketing & communications, etc.
▪ Create files and assist with file management, archival and destruction procedures
▪ Assist with data entry and clean up using the electronic case management system
• Complete other duties, as required

Qualifications:
• Possess an undergraduate degree in rehabilitation science, social work, psychology or social
sciences
• Combination of training and/or a minimum of three years’ experience in a rehabilitation setting
within various community services, as well as other social and health related disciplines, or
similar related experience
• Excellent customer service skills
• Possess a holistic/generalist knowledge of mobility disabilities
• Knowledge of community service/support networks
• Excellent planning/organization and time management skills
• Critical analysis, problem solving and assessment skills
• Excellent verbal and written communication skills
• Bilingual (French) considered an asset
• Demonstrated computer proficiency including MS Office, databases and common assessment
tools
• Working knowledge of privacy legislation and best practices

Given the essence of Spinal Cord Injury Ontario, lived spinal cord injury experience will be considered a
priority in our recruitment. Spinal Cord Injury Ontario is an equal opportunity employer dedicated to
achieving accessibility in employment for persons with disabilities, while ensuring inclusive, barrier-free
selection processes and work environments.

SCIO is committed to equity diversity, and inclusion in our recruitment processes. We strive to create a
workplace that reflect the communities we serve, and everyone feels empowered to bring their full,
authentic selves to work with a sense of belonging. We actively encourage applications from members
of groups with historical and/or current barriers to equity, including, but not limited to: Indigenous
peoples, members of groups that commonly experience discrimination due to race, ancestry, colour,
religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or
mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations,
gender identities, and gender expressions.

Reasonable and appropriate accommodation will be provided during the recruitment process upon
request and addressed confidentially. We thank all applicants; however, only those under
consideration will be contacted. Proof of full COVID-19 vaccination status is required as a pre-condition
of employment. Upon request, this position will require a Police Record Check and credentials
verification.

Your positive relationship-building skills, coupled with a solid record of dependability, commitment
and passion to make a difference make you the ideal candidate for this position. If you would like to
make a meaningful contribution to your community, please forward your resume and cover letter
outlining your interest as related to the job posting, as well as salary expectations in confidence by
February 8, 2024 to: Human Resources, SCI Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax:
416-645-3265, E-mail: [email protected]

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