Spinal Cord Injury Ontario

Bilingual Provincial Intake Co-ordinator, Client Services

Bilingual Provincial Intake Co-ordinator, Client Services (0.6 FTE) 

The Organization 

Ever wanted to change the world for the better? We do too! Every day, our staff works towards SCIO’s vision of making Ontario a more accessible and inclusive community. We believe in the power of choice, for all, and we want to change the way the world sees people with disabilities. Our founders envisioned a better, healthier, more inclusive life for people with spinal cord injury and set out to make it so. We are honoured to carry forth that tradition every day in Ontario, as we work for and with people with SCI to live the life they choose.

Job Summary 

As part of a dynamic Client Services team, the Provincial Intake Co-ordinator supports the provincial client services team of Peer Program Co-ordinators and Regional Services Co-ordinators and will be the initial point of contact for clients. This position is based out of our provincial office located at the Lyndhurst Centre in Toronto.

Reporting to the Manager, Service Co-ordination & Intake you will: 

  • Coordinate all aspects of the client intake process provincially.
  • Determine eligibility for SCIO services. 
  • Assess goals and interest in SCIO services. 
  • Input referrals in the case management system and assign to regional coordinators’ caseloads. 
  • Oversee regional waitlists, ensuring that waitlisted individuals are prioritized and followed up with. 
  • Respond to client/patient or family requests and concerns. 
  • Work with other internal departments as needed regarding reporting, service delivery, marketing & communications, etc.
  • Create files and assist with file management, archival and destruction procedures.  
  • Provide support and tracking assistance for our Enhancing Independence Fund.  
  • Organize and schedule the bi-monthly Legal Clinics.  
  • Assist with data entry and clean up using the electronic case management system.  
  • Assists the Provincial Manager, Peer Program with online event registration.  
  • Complete other duties, as required.  


  • Possess an undergraduate degree in rehabilitation science, social work, psychology or social sciences.
  • Combination of training and/or a minimum of three years’ experience in a rehabilitation setting within various community services, as well as other social and health related disciplines, or similar related experience.
  • Excellent customer service skills.
  • Possess a holistic/generalist knowledge of mobility impairments.
  • Knowledge of community service/support networks. 
  • Excellent planning/organization and time management skills. 
  • Critical analysis, problem solving and assessment skills.
  • Excellent verbal and written communication skills both in English and French. 
  • Demonstrated computer proficiency including MS Office, databases and common assessment tools. 
  • Working knowledge of privacy legislation and best practices.
  • Your positive relationship-building skills, coupled with a solid record of responsiveness to meet the demands of a result-oriented environment, commitment and dependability, make you the ideal candidate for this position.

Given the essence of Spinal Cord Injury Ontario, lived spinal cord injury experience will always be considered an important criterion among the criteria that are part of any given search. Spinal Cord Injury Ontario is an equal opportunity employer dedicated to achieving  accessibility in employment for persons with disabilities while ensuring inclusive, barrier free selection processes and work environments.  
SCIO is committed to equity diversity, and inclusion in our recruitment processes. We strive to create a workplace that reflect the communities we serve, and everyone feels empowered to bring their full, authentic selves to work with a sense of belonging. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Indigenous peoples, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions.

Reasonable and appropriate accommodation will be provided during the recruitment process upon request and addressed confidentially. We thank all applicants; however, only those under consideration will be contacted.  

Upon request, this position will require a Police  Record Check and credentials verification. Please forward your  resume and corresponding cover letter with salary expectations in confidence by September 7, 2021, to: Human Resources , SCI Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax: 416-645-3265, Email: [email protected]

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