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Spinal Cord Injury Ontario

Accessibility Plan

April 2017 – March 2022

Background to Plan

In June 2005, the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA), with the goal to make Ontario accessible to people with disabilities and remove all barriers by 2025.

In 2008, the Accessibility Standard for Customer Service became law. SCIO’s commitment to ensure accessible customer service is reflected in our Customer Service Standard Handbook which was released in January 2012.

In 2011, the Integrated Accessibility Standards Regulation (IASR) became law. This regulation includes accessibility standards for information and communications, employment and transportation and the built environment. Each of these standards have specific requirements and staggered compliance deadlines.

One of the requirements of the Integrated Accessibility Standards Regulation (IASR) is the development of a multi-year accessibility plan to identify, address and prevent barriers for individuals with disabilities from using the services, programs and/or working at SCIO.

Statement of SCIO’s Commitment

SCIO is committed to provide its services in a way that respects the dignity, independence, integration, inclusion and equal opportunity of people with disabilities. We are committed to meeting all needs in a timely manner and to identify, remove, and prevent barriers that reduce the ability of individuals with disabilities to full access; increase awareness of accessibility initiatives; and promote legislative compliance. SCIO will provide accessibility and accommodation for individuals with disabilities through the Accessibility for Ontarians with Disabilities Act (AODA)’s Customer Service Standard, Integrated Accessibility Standard Regulation and all other standards as they are developed and that are in accordance with the requirements of the Ontario Human Rights Code.

SCIO’s Accessibility Plan addresses requirements under the AODA legislation.

Identification of Barriers

SCIO seeks input from clients and employees via targeted questions on annual satisfaction surveys and has a mechanism for ongoing input from the public and other stakeholders through an email address:  accessibility@sciontario.org, published on the website.  The data collected from all of these sources is analyzed and considered in the annual review of the SCIO Accessibility Plan and updated as required.

Review of Accessibility Plan

SCIO’s Accessibility Plan will be reviewed annually and updated as required based on new information, with updates occurring no less than every 5 years. The current updated plan covers a 5 year period, to align with our strategic plan.

Communication of Accessibility Plan

SCIO’s Accessibility Plan will be posted on the organization’s website and staff intranet. Alternative formats will be made available upon request. If you have any questions about the plan, please contact us by email at accessibility@sciontario.org; by phone via 1-877-422-1112, extension 244 or by mail to Accessibility – SCIO, 520 Sutherland Drive, Toronto ON M4G 3V9.


AODA Legislative Requirements

Customer Service Policies, Procedures and Training of employees, January 2013
SCIO has developed a Customer Service Handbook. Compliance reports are filed annually.

Emergency Response Information
Our Emergency Response Policy is reviewed annually and was last updated in June 2021.

Accessibility Policy
This policy was developed in 2014 and was last reviewed in March 2021.

Accessibility Plan
The plan was completed in 2014 and is reviewed and updated annually and posted on the intranet and website.

AODA Training
We provide training to all new employees.

Accessible Formats & Communications Support and Website
SCIO has updated the website to be compliant with AODA standards with the exception of externally provided contents as resource material. Videos are captioned, internally and externally.

Recruitment Processes
All job postings have an equal opportunity statement encouraging people with disabilities to apply. Accommodation needs are met.

Accommodation Process & Plan for Employees
We have an Accommodation Policy and continue to provide education to managers and employees on our accommodation process.

Return to Work, Performance Management, Career Development Policies
These policies have all been updated to address AODA requirements.

? Ask Us
Not sure how we can help? Looking for answers? Connect with InfoLine:
Call 416-422-5644, ext. 213





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