Accessibility Policy

Accessibility @ SCIO

Spinal Cord Injury Ontario(SCIO) is committed to providing services in a way that respects the dignity, independence, integration, inclusion and equal opportunity of people with disabilities. We will meet needs in a timely manner and identify, remove and prevent barriers that reduce the ability of individuals with disabilities to full access.

We are also committed to increasing awareness of accessibility initiatives and promoting legislative compliance. Our multi-year accessibility plan outlines the steps we have taken, and the strategies we will use going forward, to ensure that our clients, their families, our staff and volunteers, and members of the community can access care and services.

Read our AODA Commitment in our Accessibility Plan to learn more.

Accessible Events

All SCIO events uphold our high standards of accessibility. We host events in accessible venues, ensuring guests with limited mobility can attend and experience the event without barriers. Our registration and RSVP forms determine if specific supports are required, such as ASL interpretation or real-time captioning, and if so, we ensure they are made available at SCIO events across the province. Our minimum standards:

  • Built Environment – accessible entrance, washrooms, structures brought in by SCIO
  • Attendant Services
  • Multimedia captions
  • ASL services provided upon request

Accessible Communications

We aim to be the gold standard in accessible standards for our digital and print materials. We are moving toward that goal – transforming our website and posted PDFs into a more accessible format and ensuring all designed materials uphold these standards. If you have any concerns about accessing our communications through our website(s) or other channels, please let us know at [email protected].

If you have questions about our Accessibility Plan or our policies, please don’t hesitate to contact us by email at [email protected]; by phone via 1-877-422-1112 or by mail to:

Spinal Cord Injury Ontario
520 Sutherland Drive
Toronto ON M4G 3V9

AODA Commitment

Spinal Cord Injury Ontario (SCIO) is committed to accessibility and inclusivity in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Accessibility Plan outlines ongoing efforts to enhance accessibility across our services, ensuring everyone can access and benefit from our programs. Read more about our AODA Commitment in our Accessibility plan here.


We value the feedback of our community and are committed to continuous improvement. If you have a concern or complaint regarding our services, staff, or operations, we encourage you to share it with us. Our complaints process is designed to be fair, transparent, and timely, ensuring that all concerns are addressed appropriately. For more information on how to file a complaint, please visit here.

Not sure how we can help? Looking for answers? Complete the form below of email us at [email protected]

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