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Toronto Attendant Services

Help where you need it

Some activities, for some people with spinal cord injury, require extra help. This shouldn't interfere with your goal to live as independently as possible, but it can mean finding personal care by professional attendants that you trust, in your home, your workplace or at school. We're proud of our skilled staff attendants and the support they provide to clients, who tell us, often, how awesome their attendants are.

Right to your door

Our Attendant Services program – currently offered only in Toronto– delivers pre-scheduled, non-medical personal support services to assist with the activities of daily living. Our attendants are dedicated to making a positive contribution to your independence and participation in the community, allowing you to live the life you choose.

Below are some commonly asked questions about Attendant Services. Let us know if you have anything on your mind not addressed here and we’ll be happy to help.

When are attendants available to help me?

Attendant Outreach Services may be provided in your home, place of competitive employment, and/or place where you are pursuing adult education programs for the purpose of obtaining a degree/certificate/diploma.

Services are provided on a pre-scheduled basis between the hours of 6 a.m. and midnight seven days a week.

Services cannot be provided on an on-call basis or as emergency services. Instead, you set up a schedule in advance that meets your needs. You are advised to have back-up support available.

Am I eligible for Ministry of Health funded Attendant Services?

To be eligible for attendant services, you must:

  • Have a valid Ontario Health Card
  • Be at least 16 years of age or older
  • Have a permanent physical disability
  • Require ongoing personal support services i.e. physical assistance with activities of daily living including bathing, dressing, transferring, toileting
  • Be able to direct your own services. This means you understand your support service requirements, understand what activities or procedures are necessary in meeting your service needs and can provide instructions to an attendant on how to carry out these activities or procedures.
  • Be able to have any medical/professional needs met by the existing community health network on a visitation basis

Additional considerations:

  • Are you residing in Toronto or planning to move to Toronto?
  • Do you have all necessary equipment and supplies for the delivery of service?
  • Do you have access to a backup plan?

How do I apply for funded Attendant Services?

To receive funded Attendant Services from us at SCIO, you must apply through the Attendant Services Application Centre (ASAC), a centralized point of access operated by the Centre for Independent Living in Toronto (CILT).

When you apply through ASAC, an assessment will be completed with you to determine your eligibility and need for Attendant Services. Please note there is a wait list for service.

Contact cilt.ca/programs-and-services/asac/ or call CILT at 416-599-2458 to get started.

What is the SCIO Fee-for-Attendant-Services program?

This program is designed to meet the needs of people with physical disabilities on a temporary basis by providing personal support services for a fee and within the policies and procedures set out by Spinal Cord Injury Ontario. The services provided are client-directed and only offered in the City of Toronto.

To apply for Fee-for-Attendant-Services, contact us at asinfo@sciontario.org or 416-422-5644.

Who can I contact with questions and for more guidance?

Reach out to us at SCIO.
416-422-5644  |  Toll free: 1-877-422-1112  |  Fax: 416-241-2466
email: asinfo@sciontario.org
Monday-Friday, 9 am – 5 pm

If you’re a client with questions or concerns about the service you’re receiving from an SCIO Attendant, you can reach out to us confidentially at: ASClientSupport@sciontario.org

LHIN funding documents: MSAA Multi-Service Accountability Agreement and Declaration of Compliance
? Ask Us
Not sure how we can help? Looking for answers? Connect with InfoLine:
Call 1-877-422-1112 or
416-422-5644, ext. 213